Shipping policy

SHIPPING POLICY

Glorvik Premium Online Store Website: glorvik.com Last Updated: June 2026

1. OVERVIEW

At Glorvik, we are committed to delivering your orders quickly and safely across India. This Shipping Policy outlines our shipping practices, delivery times, and associated charges for all orders placed on glorvik.com.

2. SHIPPING COVERAGE

Glorvik ships to all major cities and towns across India covered by our courier partner networks including:

  • Delhivery
  • Shiprocket
  • Amazon Logistics
  • Major express couriers

Remote areas may take additional 2-3 days for delivery.

3. SHIPPING CHARGES

STANDARD SHIPPING

Order Value Shipping Cost Delivery Time
Above ₹499 FREE SHIPPING 5-7 business days
₹0 - ₹498 ₹99 5-7 business days

EXPRESS SHIPPING

Order Value Shipping Cost Delivery Time
All orders ₹199 2-3 business days

CASH ON DELIVERY (COD)

Order Value Shipping Cost Delivery Time Payment
All orders FREE SHIPPING 5-7 business days Pay at delivery

4. SHIPPING METHODS

STANDARD SHIPPING (5-7 business days)

  • Available across India
  • FREE on orders above ₹499
  • ₹99 on orders below ₹499
  • Tracking number provided
  • Best value for non-urgent deliveries

EXPRESS SHIPPING (2-3 business days)

  • Premium courier service
  • ₹199 flat rate on all orders
  • Guaranteed faster delivery
  • Ideal for urgent orders
  • Signature may be required

CASH ON DELIVERY (COD)

  • Available across most of India
  • FREE SHIPPING on all COD orders (regardless of order value)
  • No prepayment required
  • Pay the exact amount at delivery
  • Tracking number provided
  • Most popular payment method for Indian customers

Note: COD is not available in all areas. We will inform you if your area doesn't support COD.

5. ORDER PROCESSING

Processing Time: 1-2 business days

Your order will be processed and packed within 1-2 business days after:

  • Payment confirmation (for prepaid orders)
  • Order placement confirmation (for COD orders)

Processing does NOT include:

  • Weekends (Saturday & Sunday)
  • Public holidays
  • Festival holidays (Diwali, Holi, etc.)

Order Confirmation: You will receive:

  • Email confirmation with order details
  • SMS with tracking number after dispatch
  • Tracking link to track your package in real-time

6. DELIVERY TIMELINE

Important Notes:

  • Delivery timelines are estimates and not guaranteed
  • Timelines are calculated from the date of dispatch, not order placement
  • Timelines do NOT include weekends and public holidays
  • Remote areas may take 2-3 additional days
  • Delays may occur due to:
    • Courier partner delays
    • Extreme weather conditions
    • Unforeseen circumstances
    • Traffic congestion

Glorvik is NOT responsible for delays beyond our control

7. EXAMPLE DELIVERY TIMELINE

Order placed Monday → Processing (Tue-Wed) → Dispatch (Wed) → Delivery (Mon-Fri)

Total time: 5-9 days for standard shipping

8. TRACKING YOUR ORDER

How to track:

  1. Check the tracking SMS sent to your phone
  2. Visit tracking link provided
  3. Enter your order number on glorvik.com
  4. Track on courier partner's website

Tracking updates include:

  • Order picked up by courier
  • In transit
  • Out for delivery
  • Delivered
  • For COD: Payment collected status

Tracking is available 24/7 on your mobile and email.

9. DELIVERY RESTRICTIONS

Glorvik may not be able to deliver to:

  • Areas with very restricted courier access
  • Certain remote/tribal areas
  • Military cantonment areas (restricted by authorities)
  • Areas affected by natural disasters or civil unrest

What we'll do:

  • Check delivery feasibility at checkout
  • Inform you if your area is not serviceable
  • Offer alternative solutions or refund
  • Provide contact options for special arrangements

10. DELIVERY ADDRESS ACCURACY

You MUST provide:

  • Full name of recipient
  • Complete residential address
  • Apartment/flat number (if applicable)
  • House/door number
  • Street name and area
  • Nearest landmark
  • City and pincode
  • Mobile number (for delivery contact)

Glorvik is NOT responsible for:

  • Incorrect addresses provided by customer
  • Packages not delivered due to wrong address
  • Packages lost due to incomplete address
  • Customer not being available at address

Tip: Double-check your address before confirming order!

11. PAYMENT METHODS

PREPAID ORDERS

  • Credit/Debit Card
  • Debit Card
  • NetBanking
  • Digital Wallets (PayPal, Google Pay, etc.)
  • UPI
  • Prepaid wallet

CASH ON DELIVERY (COD)

  • Cash only at time of delivery
  • Exact amount only (no change given)
  • Payment to courier representative

12. SIGNATURE AT DELIVERY

Signature required for:

  • Orders above ₹5,000
  • Express shipping orders
  • High-value items
  • Customer request

What happens:

  • Delivery partner will wait for your signature
  • OTP verification may be required
  • Both parties get receipt

If you're not available:

  • Courier will attempt re-delivery next business day
  • After 2 failed attempts, package returns to us

13. LOST OR DAMAGED PACKAGES

IF YOUR PACKAGE IS LOST OR DAMAGED:

Step 1: Report immediately

  • Contact support@glorvik.com within 48 hours
  • Provide:
    • Order number
    • Tracking number
    • Photos of damage/missing item
    • Detailed description of issue

Step 2: Investigation

  • Glorvik investigates with courier partner
  • Investigation typically takes 5-7 business days
  • Courier verifies delivery status

Step 3: Resolution Based on investigation, we will either:

  • Send replacement product (FREE)
  • Issue full refund
  • Offer partial credit (for partial damage)

14. WEATHER AND NATURAL DELAYS

During extreme weather conditions like:

  • Monsoon season (June-September)
  • Heavy rainfall
  • Flooding
  • Extreme heat/cold
  • Natural disasters

Courier partners may experience delays of 2-5 days

Glorvik is NOT responsible for such delays.

Recommendation: Order 1-2 weeks in advance during monsoon season.

15. SPECIAL DELIVERY SERVICES

SAME-DAY DELIVERY

  • Available in major cities: Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata
  • Additional charge: ₹299
  • Order before 12 PM for same-day delivery
  • Available for in-stock items only

NEXT-DAY DELIVERY

  • Available across India
  • Additional charge: ₹199
  • Order before 2 PM for next-day delivery
  • Available for in-stock items only

SCHEDULED DELIVERY

  • Choose your preferred delivery date
  • No additional charge
  • Useful for festival orders or surprises
  • Contact support@glorvik.com 7 days in advance

To arrange special services: Email support@glorvik.com with order number and preferred date.

16. BULK ORDERS

For bulk orders (50+ items), please contact: Email: sales@glorvik.com

We offer:

  • Custom shipping arrangements
  • Special bulk rates (20-30% discount)
  • Flexible delivery timeline
  • Dedicated account manager
  • Flexible payment terms

17. RETURN SHIPPING

FOR DEFECTIVE ITEMS

  • We provide prepaid return label
  • NO cost to customer
  • Simply hand over to courier with label
  • Return is free

FOR NON-DEFECTIVE RETURNS

  • Customer pays return shipping (optional pickup available)
  • Return cost: ₹99-₹199 depending on location
  • Return label provided if needed
  • Refund issued after item is received

18. WHAT IF DELIVERY IS REFUSED?

If you refuse to accept delivery:

  • Package returns to Glorvik
  • Return shipping charges apply: ₹99-₹199
  • Return shipping will be deducted from refund
  • 10% restocking fee may apply
  • Refund issued within 5-7 business days

19. FAILED DELIVERY ATTEMPTS

If courier cannot find your address:

  1. First attempt: Courier tries to deliver
  2. Second attempt: Courier retries next business day
  3. After 2 failed attempts: Package returns to us

You will receive:

  • SMS notifications at each attempt
  • Call from courier with contact number
  • Option to arrange redelivery

We recommend:

  • Be available at delivery time
  • Share clear directions with courier
  • Keep mobile phone accessible

20. PACKAGE SPLITTING

Large orders may be split into multiple shipments:

  • Each shipment gets separate tracking number
  • All shipments arrive within same delivery window
  • No additional charges
  • You'll be notified via SMS/email

21. DELIVERY HELPLINE

For shipping inquiries:

Email: support@glorvik.com

  • Response time: Within 24 hours
  • Available Monday-Friday, 9 AM - 6 PM IST

WhatsApp: Available for urgent issues

  • Response time: Within 4 hours during business hours

Website Live Chat: glorvik.com

  • Available during business hours

22. SHIPPING DURING FESTIVALS AND HOLIDAYS

During festive seasons (Diwali, Holi, Christmas, New Year, etc.):

  • Additional processing time: 2-3 business days
  • Courier partners experience high volume
  • Delivery may take 1-2 extra days
  • Prepaid return labels may have delays

We recommend ordering:

  • 2-3 weeks before Diwali
  • 10 days before major festivals
  • 1 week before Holi

Plan ahead for festival deliveries!

23. FRAGILE ITEMS SHIPPING

For fragile items like glassware, electronics, decorative items:

Extra care includes:

  • Extra padding and cushioning
  • Double boxing for added protection
  • Signature required at delivery
  • Damage claims processed within 48 hours
  • Guaranteed replacement if damaged in transit

24. HEAVY ITEMS SHIPPING

For heavy items like furniture, large decorations, bulk orders:

Handling:

  • May require additional shipping time (1-2 extra days)
  • Ground shipping only
  • Delivery partner will contact you before delivery
  • Helper may be required at delivery
  • Unboxing charges may apply (optional)

25. CARBON NEUTRAL SHIPPING (Optional)

Eco-friendly option:

  • Glorvik partners with environmentally conscious couriers
  • Small additional charge: ₹19 per order
  • Helps offset carbon footprint
  • Supporting green logistics

Choose at checkout if available for your order.

26. SHIPPING INSURANCE (Optional)

Optional package insurance:

  • Cost: ₹29-₹99 per order (depending on order value)
  • Covers: Loss or damage during transit
  • Claim process: Photos + documentation required
  • Claim settlement: Within 7-10 days

Recommended for high-value orders above ₹2,000

27. CHANGE OF DELIVERY ADDRESS

BEFORE DISPATCH (Within 2 hours of order)

  • Contact support@glorvik.com immediately
  • Provide new address
  • May incur ₹99 address change fee
  • Must have updated delivery pincode available

AFTER DISPATCH

  • Contact courier partner directly using tracking number
  • Glorvik will assist if possible
  • May incur additional charges from courier
  • Change may delay delivery by 1-2 days

Note: Not all address changes are possible. Contact support immediately.

28. SIGNATURE REFUSAL

If delivery requires signature and you refuse:

  • Package returns to Glorvik at your cost (₹99-₹199)
  • Full refund issued minus return shipping
  • 10% restocking fee may apply
  • You lose priority on future orders

29. CONTACT INFORMATION

For shipping inquiries, contact:

Email: support@glorvik.com Website: glorvik.com Phone: Call during business hours (9 AM - 6 PM IST) WhatsApp: Available for urgent issues only

We aim to respond within 24 hours to all inquiries.

30. POLICY CHANGES

Glorvik reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to the website.

Your continued use of glorvik.com constitutes acceptance of modified terms.

FREQUENTLY ASKED QUESTIONS

Q: How long does delivery take? A: Standard shipping takes 5-7 business days. Express takes 2-3 days. COD also takes 5-7 days. Timelines are from dispatch date and exclude weekends/holidays.

Q: Is COD available everywhere? A: COD is available in most areas of India. We'll inform you at checkout if your area doesn't support COD.

Q: Can I change my address after ordering? A: Only if you contact us within 2 hours of order placement. After dispatch, contact the courier directly.

Q: What if my package arrives damaged? A: Report within 48 hours with photos to support@glorvik.com. We'll investigate and provide replacement or refund.

Q: How do I track my order? A: You'll receive a tracking SMS after dispatch. Click the link or visit glorvik.com to track in real-time.

Q: Are delivery dates guaranteed? A: No, delivery dates are estimates. We strive to meet them but are not liable for delays beyond our control.

Q: What if the package is lost? A: Report within 48 hours. We investigate with the courier and provide replacement or refund after confirmation.

Q: Do you offer same-day delivery? A: Yes, in major cities for ₹299. Order before 12 PM for same-day delivery.

Q: What is the return shipping cost? A: FREE for defective items. For non-defective returns, customer pays ₹99-₹199 depending on location.

Q: Can I refuse payment at delivery for COD? A: If you refuse, the package returns to us and you bear return shipping charges.

Q: Do you ship to remote areas? A: Yes, but delivery may take 2-3 extra days. Not all areas are covered - we'll inform you at checkout.

LEGAL NOTICE

This Shipping Policy is designed to provide transparency about our shipping practices in India. For legal compliance with Indian Consumer Protection Act and e-commerce regulations, we recommend consulting with a qualified legal professional.

Version: 2.0 Last Updated: June 2026 Effective Date: June 2026 Region: India Only